Routiq vs MyHealthFollowup.
What MyHealthFollowup says it does: Triggers custom emails from Cliniko appointments without rebuilding automation. Routiq pairs Robyn, who answers every channel and re-engages lapsed patients, with Abby, who checks the wording against published AHPRA advertising guidance first. Here is the honest comparison.
| Routiq | MyHealthFollowup | |
|---|---|---|
| Built for | Australia | International |
| Practice systems | Cliniko, Nookal, PracSuite | Cliniko |
| Channels | Phone, SMS, WhatsApp, Web chat | |
| Patient re-engagement | Yes. Robyn works the rebooking report and writes follow-ups | Partially, see below |
| AHPRA-aware checking | Yes. Abby checks messaging against published AHPRA advertising guidance | No public equivalent |
| Pricing | AUD $199 per location per month, or $159 billed annually. No setup fees. 7-day free trial. | Pricing on enquiry (last checked August 2026). |
What MyHealthFollowup does well
- ✓ Lightweight email triggers off appointment events
Choose MyHealthFollowup if
- You only need appointment-triggered emails and want them cheap and simple.
Choose Routiq if
- Email triggers alone will not refill a diary. Robyn works the rebooking report across SMS and WhatsApp where replies actually happen.
- Reception included.
- AHPRA-aware checking included.
The verdict
MyHealthFollowup is a neat single-purpose tool. If the whole need is appointment-triggered email, it is proportionate.
Routiq is for the clinic whose problem is bigger than email: missed calls, quiet patients and wording risk, handled as one system.
This comparison uses public information: MyHealthFollowup's own website and the Cliniko Connected Apps directory, last checked 8 August 2026. Spotted something out of date? Email daniel.welsh@routiq.ai and we will fix it. Their site: myhealthfollowup.com
See Robyn work your rebooking report.
7-day free trial. No setup fees. Live in a day on Cliniko, Nookal or PracSuite.
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