Trust & Security at Routiq
How we handle your data, who processes it, and what we’ve committed to.
The full trust portal is coming soon
Routiq’s full trust portal — including our ISMS policy index, our architecture diagram, and a security-event timeline — is coming soon. In the meantime, the key documents are linked below and are available on request.
If you’re assessing Routiq as part of a vendor-security review, email support@routiq.ai for the current ISMS pack, completed vendor-security questionnaire, and subprocessor register.
Available now
Privacy Policy
How we handle personal information under the Privacy Act 1988 (Cth) and the APPs.
Terms of Service
The commercial agreement governing use of Routiq.
Cookie Policy
Cookies used on the marketing site and the application.
Customer Data Processing Addendum
The standard DPA that applies to every subscription.
Security
Security overview and responsible-disclosure policy.
Current certification status
Routiq does not currently hold SOC 2 Type II or ISO/IEC 27001 certification. Our certification roadmap is aligned with our commercial milestones and is committed contractually in our Customer DPA, available on request via support@routiq.ai.
Subprocessor register
Our full subprocessor register is published in the Privacy Policy §5: every provider that handles data for us, what it does and where. Our architecture diagram and full ISMS policy index publish on our trust portal at launch. In the meantime they’re available on request via support@routiq.ai.
Customer clinics receive at least 30 days’ advance written notice before a new or replaced Tier 1 subprocessor processes their data, with a reasonable objection window.
Get in touch
Routiq Pty Ltd
Level 2, 11 York Street, Sydney NSW 2000, Australia
ABN 77 686 999 306 · ACN 686 999 306
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