About Routiq

Every month, valuable patients stop booking. Manually tracking who's fallen away and reaching out with personalised messages is time-consuming and inconsistent. That's where Routiq comes in.

We integrate directly with Cliniko to automatically identify inactive patients, generate personalised AI messages, and deliver them via SMS, WhatsApp, and email. You get clear visibility into who rebooks and exactly how much revenue each campaign recovers. No manual lists. No generic templates. Just systematic patient retention that works.

After years working in the healthcare and tech industry, I saw the same challenge everywhere: valuable patients quietly dropping off appointment books, and practices struggling to bring them back consistently. Manual outreach was time-consuming, inconsistent, and hard to measure.

I built Routiq to solve this specific problem for Allied Health practices. The platform combines AI-powered personalisation with direct Cliniko integration to automatically re-engage inactive patients at scale. Based in Sydney, Australia, Routiq works with practices across the country who want systematic patient retention without the manual workload.