Your patients didn't leave. They just didn't hear from you.
Every clinic tells patients they need more than one session. Almost none have a system that makes sure they come back. That's what we built.
Why Routiq exists.
I started Routiq after one question kept bothering me. Why do patients who genuinely need care stop coming back?
With a background in economics and years in behavioural science, I found the answer was clear. Patients don't leave because the care failed. They leave because life got busy and nobody reached out at the right moment.
We tested this against real data from physio, chiro, podiatry and cosmetic clinics. The same pattern showed up every time. There are moments when patients drift, and at each one there's a window where the right message brings them back.
That's what Routiq is: behavioural science applied to the patient journey. Your team can focus on care, and your patients get the continuity they deserve.
What we built.
The right message
Generic “we miss you” texts get ignored. Every message Robyn sends is personalised to the patient and grounded in their treatment history.
At the right moment
Every treatment type has its own window for coming back. Robyn learns it from your data and reaches out before patients think about rebooking.
You see what's working
Which patients came back, which messages worked and what's driving rebookings, per treatment and per practitioner.
Give your front desk a hand.
Robyn works alongside your team. She handles follow-ups, rebookings and patient messages, so your receptionist can focus on the people in front of them.
Setup takes about five minutes. Nothing to pay for 7 days. Card up front, charged on day 8. Cancel any time before then.