Behavioural Science for Patient Retention

Your patients wanted to come back.
They just forgot.

Life got busy. They meant to rebook. Routiq uses behavioural science to reach them at exactly the right moment, before they drift away for good.

Built on tens of thousands of real patient journeys.

5.4x

See how it feels from your patient's side.

This is the same AI receptionist your patients interact with. Book an appointment, ask a question, or just say hello.

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The Patient Journey

Every patient has a pattern.
We find it.

There are five moments in every patient journey where clinics lose people. We studied tens of thousands of real journeys to find them, and built Routiq to intervene at each one.

42% of patients visit once and never return. Routiq identifies them early and reaches out before they disappear.

Surf Rehab Physiotherapy

Alister stopped chasing patients.
They started coming back.

Surf Rehab Physiotherapy was spending hours every week on manual follow-ups. After setting up Routiq, here's what changed for one practice.

+$62,000

in rebookings, without lifting a finger

+7,000

Messages Handled

+500

Automated Bookings

+1,000

Hours Saved

Built on Behavioural Science

Every message is timed
by the data.

Every treatment type has an optimal return window. Routiq learns it from your data and sends the right message before patients even think about rebooking.

No generic “we miss you” texts. Proven behavioural science, personalised to every patient.

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From Clinics Like Yours

They stopped chasing.
Patients started returning.

Real clinics, real results. No scripts, no setup fees, no pressure.

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

Pricing

One patient coming back covers the cost.

Most clinics pay for Routiq with a single recovered rebooking per week. Start free for 14 days, no credit card required.

Re-engagement

$99/practitioner/mo

Per-message fees apply

Automated re-engagement campaigns
Behavioural science messaging
Reminders and follow-ups
Revenue recovery dashboard
Cliniko + Timely integration

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The longer you wait, the harder it gets.

Patients who return within 60 to 180 days become long-term, high-value patients. After that window closes, most never come back.

Routiq gets started in 5 minutes. No contracts, no risk. Just patients coming back.

Start Free Trial Book a Demo

Free 14-day trial. No credit card required. Cancel anytime.

FAQ

Got Questions?

Everything you need to know before getting started. Still unsure? Talk to us directly.

Your patients wanted to come back.
They just forgot.