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Meet Robyn. Reception, notes, re-engagement. 24/7.

Your patients wanted to come back.

Robyn reaches your patients at the right moment, in the right language. The only built-in re-engagement loop of any AI receptionist on Cliniko.

Built on behavioural science and 50,000+ real patient journeys.

Reception

Answers calls, texts, and WhatsApp. Books straight into Cliniko.

Notes

Captures clinical notes from every visit. No end-of-day catch-up.

Re-engagement

The only built-in re-engagement loop of any AI receptionist on Cliniko.

Start Free TrialSee It In Action

No credit card required. Live in 5 minutes. Cancel anytime.

Works with

ClinikoTimely

Channels

SMS
WhatsApp
Phone
Social DMs

“Routiq pretty much handles everything for me now. I don't have to think about patient follow-ups anymore.”

Alister Cran, Surf Rehab Physiotherapy

What Your Morning Looks Like

You open the app. Everything's handled.

This is what Routiq looks like every morning. Your AI receptionist briefs you on what happened overnight.

The Problem

42% of patients visit once and never come back.

Not because the treatment failed. Because nobody reached out at the right moment.

What most clinics do

Day 90

Hi Sarah! We haven't seen you in a while. We miss you! Book now and get 10% off your next visit.

Too late. She's already moved on.

What Routiq does

Day 12 · optimal return window

Hi Sarah, your physio mentioned you might benefit from a follow-up around now. I've held Thursday 10:30am if that works?

Rebooked in 3 minutes.

Every treatment type has an optimal return window. Routiq learns it from your data and reaches out before patients even think about rebooking.

Try It Yourself

Talk to Robyn, your AI receptionist.

This is the same AI that handles real patient conversations. Book an appointment, ask a question, or just see how it responds.

This is what your patients see.

The Skin Studio

powered by routiq.

Get Started

Give your front desk a hand.

Routiq's Robyn works alongside your team, handling follow-ups, rebookings, and patient messages so your receptionist can focus on the people in front of them.

Set up in 5 minutes. Connects to your clinic software and starts helping immediately.

Start Free TrialBook a Demo

Free 14-day trial. No credit card required. Cancel anytime.

Frequently Asked

Questions, answered.

Yes. Meet Robyn, Routiq's AI reception assistant. Robyn works across calls, texts, and WhatsApp so patients speak to the same assistant every time. You can pick a male or female voice, and shape the tone to match your clinic.

Text first, because that's what patients actually reply to. SMS, WhatsApp, and Instagram DMs open at 98% within minutes. Phone is there too, for inbound calls when patients prefer to ring. Every conversation lands in one place.

Because patients read texts. They screen calls. A proactive SMS at the right moment gets a response. A cold call from an unknown number gets ignored. We lead with the channel that works.

Phone answering is reactive. It waits for patients to call. Routiq is proactive. We reach out to patients who are overdue, on the channel they actually read, before they forget about you. That's where the rebookings come from.