42% of your patients never come back.
They liked the results. They meant to rebook. Life got in the way. Routiq uses behavioural science to bring them back at exactly the right moment.
A returning patient is worth 5.4x more. We make sure they return.
Revenue multiplier for returning patients
Avg lifetime value per patient
To go live
No credit card required. Live in 5 minutes. Cancel anytime.
Integrates with
"Routiq pretty much handles everything for me now. I don't have to think about patient follow-ups anymore."
The Patient Journey
5 Moments Where Clinics Lose Patients
Each one is backed by data from tens of thousands of real patient journeys. Routiq intervenes at every moment, automatically.
42% of patients visit once and never return. Routiq catches them before they vanish.
What We Automate:
- • Syncs with your clinic software to track every patient's last visit
- • Identifies one-visit patients before they hit the 180-day lost zone
- • Segments by treatment type, practitioner, and time since last visit
- • Automatically excludes opted-out and deceased patients
Proof, Not Promises
Real Numbers From a Real Practice
Surf Rehab Physiotherapy went from chasing patients manually to fully automated re-engagement - in under a week.
The Results Speak for Themselves
Since going live with Routiq
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Built on Behavioural Science
Every message is timed
by the data.
We analysed tens of thousands of patient journeys to find the exact moment each treatment type needs a follow-up. Anti-Wrinkle patients return at 142 days. Fillers at 167 days. Routiq sends the nudge before they even think about it.
Loss aversion, nudge theory, the pratfall effect. Every message uses proven behavioural science, not generic “we miss you” texts. We connect to your clinic software, identify every lapsed patient, and deploy personalised campaigns via SMS, WhatsApp, and email. Our 24/7 AI booking agent handles replies instantly.
Patients who return within the golden window (60 to 180 days) become 10-visit, $2,500+ patients. After 180 days, lifetime value drops 40%. Timing is everything.
Don't Take Our Word For It
Hear It From Clinics Like Yours
Clinics that stopped losing patients and started recovering revenue, on autopilot.
We're capturing bookings we never knew we were missing. Our team can focus on client care instead of admin work.Alister CranPractice Owner, SurfRehab Physiotherapy
80% of bookings captured automatically. We've been able to scale to a second location thanks to the time we've saved.Clara AntomarchiOwner, Puppy Yoga
Simple and intuitive automation – fantastic customer onboarding and support! Routiq made it easy to implement AI workflows without requiring a team of developers.Max WelshEnterprise Account Executive, Coassemble
Our clients love the instant responses, and we love not having to monitor five different communication channels. It's like having a dedicated receptionist who never sleeps.Josephine S.Manager, Puppy Yoga
Having automatic, consistent and professional responses for all our locations has been incredible. Clients get the same excellent experience whether they call our main office or satellite locations.James ColstonCo-Founder and Head of Surf Charters Sales, AWAVE Travel
Routiq's AI concierge transformed our practice in ways I didn't expect. We're not just capturing bookings we were missing – we're providing better patient care because our team isn't drowning in admin work anymore.Alister CranPractice Owner, SurfRehab Physiotherapy
We're capturing bookings we never knew we were missing. Our team can focus on client care instead of admin work.Alister CranPractice Owner, SurfRehab Physiotherapy
80% of bookings captured automatically. We've been able to scale to a second location thanks to the time we've saved.Clara AntomarchiOwner, Puppy Yoga
Simple and intuitive automation – fantastic customer onboarding and support! Routiq made it easy to implement AI workflows without requiring a team of developers.Max WelshEnterprise Account Executive, Coassemble
Our clients love the instant responses, and we love not having to monitor five different communication channels. It's like having a dedicated receptionist who never sleeps.Josephine S.Manager, Puppy Yoga
Having automatic, consistent and professional responses for all our locations has been incredible. Clients get the same excellent experience whether they call our main office or satellite locations.James ColstonCo-Founder and Head of Surf Charters Sales, AWAVE Travel
Routiq's AI concierge transformed our practice in ways I didn't expect. We're not just capturing bookings we were missing – we're providing better patient care because our team isn't drowning in admin work anymore.Alister CranPractice Owner, SurfRehab Physiotherapy
Pricing
One Rebooking Pays For Itself
The average returning patient is worth $1,897. Most clinics cover the cost with a single recovered patient per week. Start free for 14 days.
Growth
+$0.22 per message
- Up to 3 locations
- SMS + WhatsApp
- 15 included bookings/mo
Scale
+$0.20 per message
- Unlimited locations
- SMS + WhatsApp + Email
- 40 included bookings/mo
All prices in AUD
After 180 days, 65% of patients are gone.
Every week without intervention, the probability of return drops. The golden window is 60 to 180 days. After that, recovery gets exponentially harder.
Routiq goes live in 5 minutes. No contracts, no risk. Just patients coming back.
Free 14-day trial. No credit card required. Cancel anytime.
Got Questions?
Everything you need to know before getting started. Still unsure? Talk to us directly.