Robyn: your AI reception assistant that handles calls, texts, and WhatsApp.

Your patients wanted to come back.

Routiq is your proactive AI receptionist. It works alongside your team 24/7 — reaching out to patients at the right moment, handling replies, and booking them back in. No chasing. No manual follow-ups.

Built on behavioural science and 50,000+ real patient journeys.

5.4x

You open the app. Everything's handled.

This is what Routiq looks like every morning. Your AI receptionist briefs you on what happened overnight.

The Problem

42% of patients visit once and never come back.

Not because the treatment failed. Because nobody reached out at the right moment.

What most clinics do

Day 90

Hi Sarah! We haven't seen you in a while. We miss you! Book now and get 10% off your next visit.

Too late. She's already moved on.

What Routiq does

Day 12 — optimal return window

Hi Sarah, your physio mentioned you might benefit from a follow-up around now. I've held Thursday 10:30am if that works?

Rebooked in 3 minutes.

Every treatment type has an optimal return window. Routiq learns it from your data and reaches out before patients even think about rebooking.

Try It Yourself

Talk to Robyn, your AI receptionist.

This is the same AI that handles real patient conversations. Book an appointment, ask a question, or just see how it responds.

Frequently Asked

Questions, answered.

Yes. Meet Robyn, Routiq's AI reception assistant. Robyn works across calls, texts, and WhatsApp so patients speak to the same assistant every time. You can pick a male or female voice, and shape the tone to match your clinic.

Text first, because that's what patients actually reply to. SMS, WhatsApp, and Instagram DMs open at 98% within minutes. Phone is there too, for inbound calls when patients prefer to ring. Every conversation lands in one place.

Because patients read texts. They screen calls. A proactive SMS at the right moment gets a response. A cold call from an unknown number gets ignored. We lead with the channel that works.

Phone answering is reactive. It waits for patients to call. Routiq is proactive. We reach out to patients who are overdue, on the channel they actually read, before they forget about you. That's where the rebookings come from.

Robyn reads like your best receptionist, not a chatbot. Your team oversees every conversation through the control centre, so the tone stays true to your clinic.

They become the control centre. Robyn handles the volume, your receptionist handles the exceptions. More time with patients, less time on the phone.

Setup takes 5 minutes. Connect your booking system, pick a voice, done. Full activation may take a bit longer depending on how much patient history we're syncing. Larger clinics with years of data take a day or two. Robyn learns from your existing patient history automatically.

Every conversation flows through the control centre. Review, approve, or take over anything. Patient data stays in Australia. Fully compliant with APP, GDPR, and NZPP.

Robyn hands over. The conversation is flagged to your team with full context. Robyn never guesses about your clinic.

Get Started

Give your front desk a hand.

Routiq's Robyn works alongside your team, handling follow-ups, rebookings, and patient messages so your receptionist can focus on the people in front of them.

Set up in 5 minutes. Connects to your clinic software and starts helping immediately.

Start Free Trial Book a Demo

Free 14-day trial. No credit card required. Cancel anytime.