Meet Robyn. Reception, notes, re-engagement. 24/7.

Your patients wanted to come back.

Robyn reaches your patients at the right moment, in the right language. The only built-in re-engagement loop of any AI receptionist for allied health and cosmetics.

Built on behavioural science and 50,000+ real patient journeys.

Reception

Answers calls, texts, and WhatsApp. Books straight into Cliniko.

Notes

Captures clinical notes from every visit. No end-of-day catch-up.

Re-engagement

The only built-in re-engagement loop of any AI receptionist for allied health and cosmetics.

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Works with

Channels

SMS

Phone

Social DMs

“Routiq pretty much handles everything for me now. I don't have to think about patient follow-ups anymore.”
Alister Cran, Surf Rehab Physiotherapy

What Your Morning Looks Like

You open the app. Everything's handled.

This is what Routiq looks like every morning. Your AI receptionist briefs you on what happened overnight.

The Problem

42% of patients visit once and never come back.

Not because the treatment failed. Because nobody reached out at the right moment.

See how it works

Five short explainers.

How Robyn wins back lapsed patients, answers the phones, and pays for herself — in plain English.

The two leaks. Where full clinics quietly lose patients — the after-hours call that goes unanswered, and the patient who drifts away.

See It In Action

Seven real calls. Animated, end-to-end.

Real audio from ModPod Podiatry, synced to Robyn answering the phone and writing into the PMS. Pick a scenario.

A new patient with three weeks of heel pain. Robyn triages, finds a Mosman slot, writes the booking — start to finish in two minutes.

See all demos & talk to Robyn live →

Get Started

Give your front desk a hand.

Routiq's Robyn works alongside your team, handling follow-ups, rebookings, and patient messages so your receptionist can focus on the people in front of them.

Set up in 5 minutes. Connects to your clinic software and starts helping immediately.

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Free 7-day trial. No credit card required. Cancel anytime.

Frequently Asked

Questions, answered.

Yes. Meet Robyn, Routiq's AI reception assistant. Robyn works across calls, texts, and WhatsApp so patients speak to the same assistant every time. You can pick a male or female voice, and shape the tone to match your clinic.

Text first, because that's what patients actually reply to. SMS, WhatsApp, and Instagram DMs open at 98% within minutes. Phone is there too, for inbound calls when patients prefer to ring. Every conversation lands in one place.

Because patients read texts. They screen calls. A proactive SMS at the right moment gets a response. A cold call from an unknown number gets ignored. We lead with the channel that works.

Phone answering is reactive. It waits for patients to call. Routiq is proactive. We reach out to patients who are overdue, on the channel they actually read, before they forget about you. That's where the rebookings come from.

Robyn reads like your best receptionist, not a chatbot. Your team oversees every conversation through the control centre, so the tone stays true to your clinic.

They become the control centre. Robyn handles the volume, your receptionist handles the exceptions. More time with patients, less time on the phone.

Setup takes 5 minutes. Connect your booking system, pick a voice, done. Full activation may take a bit longer depending on how much patient history we're syncing. Larger clinics with years of data take a day or two. Robyn learns from your existing patient history automatically.

Every conversation flows through the control centre. Review, approve, or take over anything. Patient data is encrypted and stored in Australia (AWS Sydney), and we're built to align with the Australian Privacy Act and AHPRA standards.

Robyn hands over. The conversation is flagged to your team with full context. Robyn never guesses about your clinic.