Robyn for Cliniko.
Robyn answers patient texts, offers real times from your Cliniko diary and books straight into Cliniko. Every call gets a message taken and a text back. She checks what goes out. You make the final call.
What Robyn reads and writes.
Cliniko stays the source of truth. Robyn reads the diary live and writes bookings back to it.
Reads
Robyn reads your Cliniko diary live. No exports, no spreadsheets, no shadow calendar for your team to reconcile.
Offers
She offers patients real times from the diary, matched to the right practitioner, appointment type and location.
Books
She books directly into Cliniko, and handles reschedules and cancellations within the rules you set.
Follows up
She works the rebooking report. Patients due back are identified, and their follow-ups are written for you.
Routiq is listed in Cliniko's Connected Apps directory and connects through the Cliniko API. No screen scraping, no second calendar.
How to connect Cliniko.
About 10 minutes, start to finish.
- Create your Routiq account
- Turn on online bookings in Cliniko
- Make each practitioner bookable
- Make each business visible
- Make an API key in Cliniko
- Connect Cliniko to Routiq
Robyn reads it before it goes out.
Every follow-up Robyn writes gets a second pass. She checks the wording against AHPRA advertising guidance. If a line may sit outside the guidance, she says so in plain English and suggests calmer wording. You make the final call.
Sequences stop on reply
The moment a patient replies or books, their sequence stops. Nobody gets chased after they have answered.
One thread per patient
Each patient has one active conversation, whichever channel they use. No double-ups, no crossed wires.
What an owner says
“One of my biggest gripes was managing all the follow-ups. Routiq now does it all for me, from patient communications to bookings. It's freed up so much time to focus on the business.”
Questions about Cliniko.
Is Routiq an official Cliniko integration?
Yes. Routiq is listed in the Cliniko Connected Apps directory and connects through Cliniko's API.
Can Robyn book directly into Cliniko?
Yes. Robyn offers real times from your Cliniko diary and books directly into Cliniko. Reschedules and cancellations follow the rules your clinic sets.
Does my receptionist need to use another calendar?
No. Cliniko remains the source of truth. Your team keeps working in Cliniko and sees every appointment Robyn has handled there.
How does re-engagement work with Cliniko?
Robyn works the rebooking report. She identifies patients who are due back, writes their follow-ups for you, and books responders straight into Cliniko. Sequences stop the moment a patient replies or books, and each patient has one active thread.
What patient information does Routiq use?
The contact, practitioner and appointment information needed for reception and re-engagement. Routiq does not need diagnoses or treatment plans to do this work.
How long does the Cliniko setup take?
Connecting takes about five minutes. If your clinic has years of history, Robyn takes a day or two to read it before she starts. There are no setup fees, and the 7-day free trial lets your team watch her work before committing.
Also connects with PracSuite. See all integrations.
See Robyn work with your Cliniko diary.
No setup fees and a 7-day free trial. Your card is taken up front and charged on day 8, so you can cancel any time before then.