Privacy Policy

1. Introduction

This Privacy Policy describes how Clouru PTY LTD, operating as Routiq ("we," "our," or "us"), collects, uses, and discloses your information when you use our website (www.routiq.ai) and AI automation services.

We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your data.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide to Us

• Contact information (name, email address, phone number, business name)
• Account credentials
• Payment information
• Communications and correspondence with us
• Any other information you choose to provide

2.2 Information Collected Automatically

• Usage data (pages visited, time spent, clicks)
• Device information (IP address, browser type, operating system)
• Cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, marketing agencies, and data providers.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our services
• Processing transactions and managing accounts
• Communicating with you about our services
• Personalizing your experience
• Marketing and promotional activities
• Analyzing usage patterns to improve our website
• Preventing fraud and enhancing security
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who perform services on our behalf
• Business partners with your consent
• Legal authorities when required by law
• In connection with a business transaction (merger, acquisition, sale)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Objection to processing
• Data portability
• Withdrawing consent

To exercise these rights, please contact us at support@routiq.ai.

7. International Data Transfers

Your information may be transferred to — and processed in — countries other than the country in which you are a resident. These countries may have data protection laws that are different from your country. We take appropriate safeguards to ensure your information remains protected.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Clouru PTY LTD (trading as Routiq)
Email: support@routiq.ai
Phone: (+61) 481 222 413
ABN: 68 940 174 502