Everything you wanted to ask.

Routiq is an AI front desk and patient reactivation platform for healthcare practices. It connects to your practice management system and brings back patients who have quietly stopped coming. Robyn handles everyday reception conversations by text, and her voice line takes a message on every call and texts back. Your team can focus on the people in front of them.

Connect your booking system and Robyn learns from your patient history automatically. She texts overdue patients, handles the back-and-forth and books them in. Every conversation stays in Routiq, where your team can read it and step in.

Setup takes about five minutes: connect your booking system. Full activation depends on how much patient history we sync. Larger clinics with years of data take a day or two.

Yes. Routiq connects with Cliniko (as an official Cliniko connected app) and PracSuite, and syncs your patient data automatically. No practice software? Upload a spreadsheet of your patients instead.

Yes. Seven days with full access and nothing to pay. Your card is taken up front and charged on day 8, so cancel any time before then if it isn't for you. You can connect your booking software and watch Robyn handle real conversations from day one.

Any practice that runs on appointments: physiotherapy, osteopathy, chiropractic, podiatry, psychology, dietetics, exercise physiology, speech pathology, occupational therapy, and other allied health and aesthetics clinics.

Yes. Robyn is Routiq's AI reception assistant. She answers patient texts, and her voice line takes a message on every call and texts back, so patients deal with the same assistant every time. You can shape her tone to match your clinic.

Text first, because that's what patients reply to. Phone is there too: when patients prefer to ring, the voice line takes a message and Robyn texts them back.

Patients read texts and screen calls. A text at the right moment gets a reply. A cold call from an unknown number gets ignored, so we lead with the channel that works.

Phone answering waits for patients to call. Routiq reaches out first: it contacts patients who are overdue, on the channel they read, before they forget about you. That's where the rebookings come from.

Yes. Robyn introduces herself by name and writes in your clinic's voice. Your team can read every conversation in Routiq and step in at any time.

They stay in charge. Robyn handles the volume and your receptionist handles the exceptions. That means more time with patients and less time on the phone.

Robyn hands over. The conversation is flagged to your team with full context. Robyn never guesses about your clinic.

Yes. Routiq reads your booking data and writes back in real time. Robyn can create, reschedule and cancel appointments, and they appear in your diary like any other booking.

Yes. In Assisted mode, Robyn prepares each message and nothing is sent until your team approves it. For reactivation, she drafts a few message options per patient for you to choose from.

Yes. Robyn is set up with your clinic's details, services and tone, and drafts every message in your voice rather than from a generic template.

Robyn's voice line answers the calls you forward to it when your team can't pick up: busy, no answer, or after hours. It takes a message, and Robyn texts the caller back after every call, so a missed call still gets a reply.

Robyn does not give clinical advice. Worsening symptoms, anything that reads as a red flag, complaints, refunds and urgent medical questions go to your team rather than being answered automatically. She's a receptionist, not a clinician, and she's built to know the difference.

Yes. Robyn can prioritise urgent requests, check for the right slots and notify your team straight away for anything that needs a person. She is designed to understand urgency and respond appropriately.

Routiq looks across your patient history and scores the people most worth reaching. Robyn sends each one a personalised, two-way message, then has the conversation that turns a reply into a rebooking. It's not a one-way reminder blast.

Yes. You can choose by last visit date and how long patients have been away (for example three or six months), by did-not-attend, and by whether they can be contacted.

Each message is written from the patient's own record rather than a generic template. For example: “Hi Sarah, we noticed you haven't been in since your lower-back session in October. Ready to continue your recovery?”

Most practices start seeing patients return within the first week. Reactivating a few patients a week more than covers the subscription, and the real value is in the long-term relationships you rebuild.

Always. Routiq won't message patients who have replied STOP, unsubscribed, or are marked as do-not-contact.

Everything in the plan: Robyn replying to patient texts and booking by text, the voice line that takes a message and texts back after every call, re-engagement (who's due back, the Message Queue and campaigns), your Cliniko, PracSuite or spreadsheet connection, and the iPhone app. It's $199 per location per month, or $159/mo billed annually (save 20%). Calls are included. Texts use message credits: 1 credit = 1 SMS segment, at 10c each.

A location is a single clinic site: one address and one booking calendar, with unlimited practitioners and reception staff. Multi-location clinics pay per site.

Calls are included in your plan. Texts use message credits: 1 credit = 1 SMS segment, at 10c each. You top up in Routiq as you need them, and you choose how many re-engagement messages go out a day.

The same flat rate applies per location, whether you run one site or nine. Multi-site groups (10+ locations) get custom pricing. Get in touch and we'll put a number together.

On the monthly plan, yes. Upgrade, downgrade or cancel at any time, and changes take effect from your next billing cycle. Annual plans are committed for the 12-month term in exchange for the lower rate. There's no lock-in beyond the plan you choose.

Pricing is $199 per location per month (or $159/mo billed annually), with calls included. Texts use message credits at 10c per SMS segment. Most practices see a return within the first month through captured bookings and the admin time they get back.

Yes. Data is encrypted at rest (AES-256) and in transit (TLS 1.3), with role-based access and row-level security, so each practice only ever sees its own data. Patient data is stored in Australia. Your team can read every conversation in Routiq and step in at any time, and in Assisted mode you approve every message before it sends.

Yes. Routiq complies with the Australian Privacy Act and the Australian Privacy Principles, and is built to align with AHPRA guidelines, with encryption, access controls and audit logging throughout. We're working towards ISO 27001 and SOC 2, and GDPR alignment. Ask us and we'll tell you exactly where we're up to.

That's the design intent. AHPRA's advertising guidelines apply to anyone advertising a regulated health service, including a platform messaging patients on your behalf. So Routiq is built so your messages carry no misleading claims, use no testimonials about the clinical aspects of care (genuine non-clinical reviews are fine), create no unreasonable expectation of benefit, and state the terms of any offer. And in Assisted mode, your team approves every message before it sends.

Yes. Every conversation is visible in a shared inbox: what the patient said, what Robyn said, and the full thread. Nothing happens in a black box.

By default your practice uses one dedicated number, shared across all locations, with every conversation in one shared inbox your team can see and assign. If you'd prefer each location to have its own number, we can set that up too.