Abby & Robyn for PracSuite.
Your patients followed up. Your diary full.
Robyn answers calls, SMS and WhatsApp, offers real times from your PracSuite diary and books directly into PracSuite. Abby checks what goes out before it leaves.
24/7 AI reception·automatic re-engagement·AHPRA-aware checks
No setup fees. 7-day free trial. Live in a day.
What Robyn does with PracSuite
She reads the diary. Then she works it.
PracSuite stays the source of truth. Robyn works inside it, not beside it.
Reads
Robyn reads your PracSuite diary live. No exports, no spreadsheets, no second system for reception to check.
Offers
She offers patients real times from the diary, matched to the right practitioner, service and location.
Books
She books directly into PracSuite, and handles reschedules and cancellations within the rules you set.
Follows up
She works the rebooking report. Patients due back are identified, and their follow-ups are written for you.
Built for Australian allied health clinics running PracSuite, with the practitioners, services and availability rules you approve.
The check
Abby reads it before it goes out.
Every follow-up Robyn writes, and the marketing you post yourself, gets a second set of eyes. Abby checks the wording against AHPRA advertising guidance. If a line may sit outside the guidance, she says so in plain English and suggests calmer wording. You make the final call.
Ask Abby before you post →Sequences stop on reply
The moment a patient replies or books, their sequence stops. Nobody gets chased after they have answered.
One thread per patient
Each patient has one active conversation, whichever channel they use. No double-ups, no crossed wires.
A daily report
Each morning you see what was answered, what was booked, and who is back in the diary.
Questions
PracSuite, answered.
Does Routiq work with PracSuite?+
Yes. Robyn reads your PracSuite diary live, offers real times and books directly into PracSuite. PracSuite remains the source of truth.
What can Robyn do with the PracSuite diary?+
She offers availability, books appointments, and handles routine reschedules and cancellations within the locations, services and practitioners your clinic configures.
Can Routiq support multiple clinic locations?+
Yes. The setup maps your locations and booking rules so Robyn asks the right questions before offering a time.
Does Robyn answer clinical questions?+
No. Robyn handles reception work, not diagnosis or clinical advice. Clinical and sensitive requests are handed to your team with context.
Can Routiq run patient re-engagement from PracSuite?+
Yes. Robyn works the rebooking report, writes the follow-ups for you and books responders back into the diary. Sequences stop the moment a patient replies or books.
What is involved in setup?+
Most clinics are live in a day. There are no setup fees, and the 7-day free trial lets your team watch it work before committing.
Also connects with Cliniko and Nookal. All integrations.
How it starts
See Robyn work with your PracSuite setup.
01
Live in a day
Connected to PracSuite and answering from day one.
02
Tested for a week
You watch it work on real enquiries before anything counts.
03
7-day free trial
No setup fees. No credit card required. Cancel anytime.
Prefer to talk it through first? Contact us.