Security & Compliance
Security Protocol
Routiq is built with end-to-end multi-layered security.
Data Protection
Your data is in safe hands.
Routiq is built with end-to-end multi-layered security and aligned to recognised practice standards and frameworks, with formal certification on our roadmap.
Built for Australian practice, Routiq complies with the Australian Privacy Act and the Australian Privacy Principles, and the patient communications it sends on your behalf are designed to meet AHPRA’s advertising guidelines — so your reactivation and reminders stay inside the rules.
Our comprehensive security apparatus safeguards your data at all levels and throughout all processes — from advanced user verification to continuous network surveillance.
State-of-the-art security protocols ensure that your data stays protected in an ever-evolving online environment.
End-to-End Encryption
Enterprise-Grade Infrastructure
Multi-Factor Authentication
Compliance
Certificates & Standards
Routiq is working towards compliance with the following standards. Estimated target timelines are shown on each.
ISO 27001
Information security management standards
SOC 2
Enterprise security standards
GDPR
European data protection regulations
Documents
Related documents
Our legal and trust surface — everything you’d need for a vendor-security review.
Privacy Policy
How we handle personal information under the Privacy Act 1988 (Cth) and the APPs.
Terms of Service
The commercial agreement governing use of Routiq.
Cookie Policy
Cookies used on the marketing site and the application.
Customer Data Processing Addendum
The standard DPA executed alongside every subscription.
Trust Centre
Subprocessor register, certification roadmap and ISMS overview.
Security questions?
Talk to our team.
Need help getting started or have security questions? Book a call or email us for the current ISMS pack and vendor-security questionnaire.