Cookie Policy
How Routiq uses cookies and similar technologies on the marketing site and the application.
01 What Cookies Are
Cookies are small text files stored on your device by your browser when you visit a website. They let the site remember your actions and preferences — authentication state, security tokens, language, feature toggles — across pages and visits. We also use closely related technologies such as local storage, session storage and server-side session identifiers; we refer to all of these as "cookies" in this policy for simplicity.
Cookies can be first-party (set by the site you are visiting) or third-party (set by a service loaded by that site). We keep third-party cookies to a minimum and name each third party below.
02 Cookies on routiq.ai (marketing site)
| Cookie / group | Vendor | Purpose | Category | Region |
|---|---|---|---|---|
| _ga, _ga_* | Google LLC (Google Analytics) | Tells Google about visits to this site, so we can see which pages people read. | Analytics | Provider's default |
| _fbp | Meta Platforms, Inc. (Meta Pixel) | Tells Meta about visits to this site, so we can measure our ads and show them to people who have visited. | Advertising | Provider's default |
| ph_*_posthog | PostHog Inc. | Records visits, clicks and scrolling on this site, so we can see what works. Session recording is off. | Analytics | United States |
These cookies are set when you visit; we don’t ask first. Simple Analytics and Vercel Web Analytics also count visits, without cookies.
03 Cookies on robyn.routiq.ai (application)
| Cookie / group | Vendor | Purpose | Category | Region |
|---|---|---|---|---|
| Supabase Auth session | Supabase Inc. | Maintains your authenticated session after sign-in; required for the application to function. | Strictly necessary | AWS ap-southeast-2 (Sydney) |
| PostHog product analytics | PostHog Inc. | Shows which screens and features staff use. Autocapture is off, and session recordings mask every piece of text. No patient data. | Analytics | United States |
| Sentry error context | Functional Software Inc. (Sentry) | Captures unhandled errors with PII-scrubbing applied client-side before transmission; used for debugging. | Error monitoring | EU — Frankfurt |
Error-monitoring telemetry is PII-scrubbed in the browser before transmission (client-side beforeSend). Patient content is not sent to Sentry or PostHog.
04 Third-Party Cookies
The following third parties may set cookies when you use our sites. Each operates under its own privacy policy, which you should review if you want the full detail.
- Google LLC — Google Analytics. policies.google.com/privacy
- Meta Platforms, Inc. — the Meta Pixel. facebook.com/privacy/policy
- Cloudflare, Inc. — edge security and bot mitigation for the Routiq app. cloudflare.com/privacypolicy
- Vercel Inc. — hosting and routing. vercel.com/legal/privacy-policy
- PostHog Inc. — analytics. posthog.com/privacy
- Functional Software Inc. (Sentry) — error monitoring. sentry.io/privacy
- Supabase Inc. — authentication session. supabase.com/privacy
05 How to Manage Cookies
In your browser. All major browsers let you view, block or delete cookies. Consult your browser’s help pages — for example, Chrome, Firefox, Safari, and Edge. Blocking strictly-necessary cookies will break authentication and security features.
Analytics and advertising. To refuse these cookies, block them in your browser using the links above. Google also offers an opt-out add-on for Google Analytics, and you can manage the ads Meta shows you in your Facebook and Instagram settings.
Changing your mind. You can block or delete cookies at any time, with effect for future visits. See the Privacy Policy for the full rights framework and contact routes.
06 Contact
Questions about cookies or tracking on Routiq — email support@routiq.ai.