Routiq, explained
Routiq gives Australian clinics two AI teammates. Robyn answers patients and keeps the diary moving. Abby checks clinic marketing against common AHPRA and TGA advertising-risk patterns before it goes out.
No setup fees · 7-day free trial · Live in a day
The short answer
Robyn handles the conversations that come in and the follow-ups that need to go out. Abby adds a calm advertising review step before clinic marketing is published.
Robyn · AI reception assistant
Robyn answers calls, SMS and WhatsApp, checks availability, books or changes appointments, and works the rebooking report when patients are due back. Your team sees every conversation and handles the exceptions.
Abby · AHPRA-aware marketing checker
Abby reviews public Instagram posts and new drafts for common advertising-risk patterns, including outcome claims, testimonials, offers and treatment wording. She explains each flag and suggests calmer wording for your team to review.
How it fits together
It connects the patient conversations, appointment history and follow-up work that usually sit in separate queues. Your team remains in control from one shared view.
Robyn answers, checks the clinic's rules and availability, then books or hands over with context.
Robyn works the rebooking report with personal messages and books responding patients back into the diary.
Abby reviews the caption, offer, testimonial or image for common AHPRA and TGA advertising-risk patterns before it goes live.
Works with your clinic software
Routiq works alongside your practice management system. Robyn uses appointment and contact data to support reception and re-engagement without becoming your clinical record.
Clear boundaries
AI should have a clear job and a clear stopping point. Routiq handles reception, re-engagement and marketing review while your team keeps clinical and legal judgement.
Routiq works alongside your practice system. It does not replace your PMS or need clinical notes, diagnoses or treatment plans.
Robyn can handle reception workflows and handovers. She does not diagnose, recommend treatment or make clinical judgement calls.
Abby helps your team review advertising risk. She is not legal advice, does not guarantee compliance and is not endorsed by AHPRA or the TGA.
Questions, answered
Routiq is AI reception and patient re-engagement software for Australian clinics. Robyn answers calls and messages, manages bookings and follows up with patients who are due back. Abby reviews clinic marketing for common AHPRA and TGA advertising-risk patterns before it is published.
No. Routiq works alongside your existing practice system. It connects with Cliniko, Nookal and PracSuite so Robyn can use the appointment and contact information needed to help your team.
No. Robyn handles repetitive reception volume, after-hours enquiries and recall work. Your team keeps the complex conversations, judgement calls and full oversight of every interaction.
No. Abby provides general information based on published AHPRA and TGA advertising guidance. It flags common risk patterns and suggests calmer wording, but it is not legal advice and does not certify or guarantee compliance.
Routiq uses the appointment, practitioner and contact information required for reception and re-engagement workflows. It does not need clinical notes, diagnoses or treatment plans to perform those tasks.
Most clinics can connect their practice system and begin testing in a day. Routiq has no setup fee and includes a 7-day free trial, so your team can validate the workflow before committing.
See it on your clinic
Try Robyn in a live call, check your next post with Abby, or start a free trial with your own clinic workflow.
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