What can I automate in Cliniko?
Cliniko natively automates the basics: appointment reminders, online bookings and standard communications. The Connected Apps ecosystem adds the rest: AI reception that answers calls and books real appointments, re-engagement that works your rebooking report, messaging automation, and marketing checks. The buying rule: prefer tools that write real bookings and messages into Cliniko over tools that just read from it.
What Cliniko gives you out of the box
Reminders, online bookings, recall lists and patient communications templates. Turn all of it on before buying anything. A surprising number of clinics pay for tools that duplicate a setting they never enabled.
What the ecosystem adds
The Connected Apps directory now covers a dozen-plus AI receptionists, messaging tools like Peptalkr and DataFlows, engagement platforms, and Routiq, which combines reception, rebooking-report re-engagement and AHPRA-aware checking. We keep an honest map of the whole field, including where competitors beat us, at routiq.ai/vs.
How to choose without a spreadsheet month
Three questions kill most of the list quickly. Does it write real bookings into Cliniko, or take messages? Does anything work the patients who lapsed, or is it inbound only? For Australian clinics, does anything check outbound wording against AHPRA guidance?
Quick answers
Is Routiq an official Cliniko Connected App?
Yes. Robyn books using configured Cliniko availability and the re-engagement engine works from Cliniko data.
Can I run two automation tools on one Cliniko account?
Yes, and many clinics do. The risk is double-messaging the same patient. Give each tool a clear lane: one owns reminders, one owns re-engagement.
Written by Daniel Welsh, founder of Routiq. General information, not legal or clinical advice. Updated 8 August 2026.
Robyn does this for you.
Reception on every channel, the rebooking report worked automatically, and Abby checking the wording against published AHPRA advertising guidance. $199 per location per month, 7-day free trial, live in a day.
Keep reading: How do I automate my clinic with AI? · How much does an AI receptionist cost in Australia?