Guides for clinic owners.
Practical steps for a fuller diary and patients who come back, with templates you can copy tonight.
The Christmas closure checklist for clinics.
A week-by-week checklist to close your clinic for Christmas without a quiet January: closure messages, January pre-booking, cancellation cover and next year's plan.
More guides.
- 4 min read
Clinic cancellation policy: a template, and when to send reminders
A plain-English cancellation policy template for Australian clinics, where to put it so patients actually see it, when to send reminders, and what to do the same day someone cancels.
- 4 min read
How to win back lapsed patients without discounting
How Australian clinics can find patients who've stopped coming, give them a real reason to return, and stay inside the Spam Act and AHPRA rules, before spending another dollar on ads.
- 3 min read
How to rebook patients at checkout: a script for the room and the desk
Most patients who leave without a next booking were never clearly asked. A two-part script for practitioners and front desk staff that gets the next visit booked before the patient pays.
- 3 min read
The five numbers every clinic owner should check each month
Rebooking rate, cancellations, utilisation, what each practitioner bills against what they cost, and a 12-week cash forecast: how to pull each one and what to do when it drops.
- 3 min read
AI in your clinic: what to hand over, what to keep, and what never to paste in
A practical hand-off list for Australian clinic owners: which admin jobs suit AI, which belong with your front desk, which stay with you, and the privacy rules for patient data.
- 3 min read
Timely rebooking reminders vs a few texts a day: what each one does
Timely can text a client a set number of weeks after a visit. Here's what that reminder covers, what it leaves to your team, and how a few re-engagement texts a day fill the gap.
- 2 min read
Why an SMS blast fills one week and empties the next
A text to your whole client list brings a rush of bookings, then a quiet fortnight. Here's why it happens, a worked example, and how to spread the same texts so the diary stays full.
- 2 min read
What Timely SMS costs in Australia
Timely's SMS allowance, its rate for extra texts, campaign pricing and which plan includes rebooking reminders, from Timely's own pages, checked 16 October 2026.
- 2 min read
Setting up re-engagement texts on Timely, step by step
How a Timely clinic sets up Robyn: export the client list, add each practitioner's calendar link, then check the first texts. About 10 minutes.