Routiq vs Aeva AI Receptionist.
What Aeva AI Receptionist says it does: A voice-first AI receptionist trusted by more than 1,000 Cliniko practitioners, one of the highest rated in its category. Routiq pairs Robyn, who answers every channel and re-engages lapsed patients, with Abby, who checks the wording against published AHPRA advertising guidance first. Here is the honest comparison.
| Routiq | Aeva AI Receptionist | |
|---|---|---|
| Built for | Australia | NZ, international (6 countries) |
| Practice systems | Cliniko, Nookal, PracSuite | Cliniko |
| Channels | Phone, SMS, WhatsApp, Web chat | Phone |
| Patient re-engagement | Yes. Robyn works the rebooking report and writes follow-ups | Not their focus |
| AHPRA-aware checking | Yes. Abby checks messaging against published AHPRA advertising guidance | No public equivalent |
| Pricing | AUD $199 per location per month, or $159 billed annually. No setup fees. 7-day free trial. | Pricing on enquiry (their site, last checked August 2026). |
What Aeva AI Receptionist does well
- ✓ Real distribution. 1,300+ practitioners across six countries is the biggest footprint in this lane
- ✓ Voice-first depth. They do one thing and do it seriously
- ✓ Strong rating on the Cliniko Connected Apps directory
Choose Aeva AI Receptionist if
- You want the most proven pure phone-answering tool for Cliniko.
- Your only problem is missed calls, and SMS or WhatsApp can wait.
Choose Routiq if
- You want re-engagement, not just reception. Robyn works the rebooking report and writes the follow-ups, so the diary fills from patients you already have..
- Your messaging touches AHPRA territory. Abby checks each follow-up and your marketing against published AHPRA advertising guidance before it goes out. No other tool on this list does that..
- You want one bill for reception, re-engagement and checking. $199 per location per month, no setup fees, live in a day..
The verdict
Aeva has earned its position. If the brief is strictly answer the phone for my Cliniko clinic, they are the incumbent to beat.
Routiq's answer is that the phone is one door. Patients also text, message and quietly lapse. Robyn covers the channels, works the rebooking report, and Abby checks the messaging against AHPRA guidance. Reception is where Routiq starts, not where it ends.
Common questions
Is Aeva voice only?
Aeva is voice-first. Their public materials centre on phone answering for Cliniko practices. Routiq covers phone plus SMS, WhatsApp and web chat.
Which has more users?
Aeva publicly claims 1,300+ practitioners, the largest in this lane. Routiq is smaller and newer, and competes on doing reception, re-engagement and AHPRA-aware checking as one system.
This comparison uses public information: Aeva AI Receptionist's own website and the Cliniko Connected Apps directory, last checked 8 August 2026. Spotted something out of date? Email daniel.welsh@routiq.ai and we will fix it. Their site: aevaai.com
See Robyn work your rebooking report.
7-day free trial. No setup fees. Live in a day on Cliniko, Nookal or PracSuite.
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