Routiq vs Able AI Receptionist (Lyngo).
What Able AI Receptionist (Lyngo) says it does: AI phone answering for Cliniko, trusted to manage over 3 million hours of practitioner schedules globally. Routiq pairs Robyn, who answers every channel and re-engages lapsed patients, with Abby, who checks the wording against published AHPRA advertising guidance first. Here is the honest comparison.
| Routiq | Able AI Receptionist (Lyngo) | |
|---|---|---|
| Built for | Australia | International |
| Practice systems | Cliniko, Nookal, PracSuite | Cliniko |
| Channels | Phone, SMS, WhatsApp, Web chat | Phone |
| Patient re-engagement | Yes. Robyn works the rebooking report and writes follow-ups | Not their focus |
| AHPRA-aware checking | Yes. Abby checks messaging against published AHPRA advertising guidance | No public equivalent |
| Pricing | AUD $199 per location per month, or $159 billed annually. No setup fees. 7-day free trial. | Pricing on enquiry (last checked August 2026). |
What Able AI Receptionist (Lyngo) does well
- ✓ Deep Cliniko booking flows
- ✓ Big public scale claim: 3 million+ hours of practitioner schedules managed
Choose Able AI Receptionist (Lyngo) if
- You want a Cliniko phone specialist and nothing else in the stack.
- Complex booking flows over the phone are your main pain.
Choose Routiq if
- You want re-engagement, not just reception. Robyn works the rebooking report and writes the follow-ups, so the diary fills from patients you already have..
- Your messaging touches AHPRA territory. Abby checks each follow-up and your marketing against published AHPRA advertising guidance before it goes out. No other tool on this list does that..
- You want one bill for reception, re-engagement and checking. $199 per location per month, no setup fees, live in a day..
The verdict
Lyngo's Able is a serious Cliniko phone specialist. For pure call handling depth it deserves a shortlist spot.
Routiq's case is breadth with a spine: every channel answered, lapsed patients followed up automatically, and every message checked against AHPRA guidance. If the diary matters more than the phone log, that is the difference.
Common questions
Does Able work outside Cliniko?
Their public positioning is Cliniko-centred. Routiq connects to Cliniko, Nookal and PracSuite.
This comparison uses public information: Able AI Receptionist (Lyngo)'s own website and the Cliniko Connected Apps directory, last checked 8 August 2026. Spotted something out of date? Email daniel.welsh@routiq.ai and we will fix it. Their site: lyngo.ai
See Robyn work your rebooking report.
7-day free trial. No setup fees. Live in a day on Cliniko, Nookal or PracSuite.
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