Peptalkr
For clinic emails and forms.
You want branded newsletters, appointment-based messages and patient forms, with control over the templates and rules.
For clinics using Cliniko
Routiq vs Peptalkr.
Both help you follow up with patients. Peptalkr brings email campaigns, recalls and forms together. Routiq's Robyn handles SMS conversations and books patients into your diary.
Reviewed How we compared them
Start with the work you want handled.
See Peptalkr's email tools
Routiq
For replies that become bookings.
You want Robyn to follow up, answer patients, offer available times and book them into Cliniko, with your team able to step in.
Compare the everyday work.
The differences that matter when you are choosing how to follow up.
Following up patients
- Peptalkr
- Scheduled email and SMS recalls, with filters and a separate trigger for each interval.
Source: reactivation setup - Routiq
- A queue of patients due back, personalised SMS drafts and optional automatic sending.
When a patient replies
- Peptalkr
- SMS is one-way. Patients use a link or another contact method.
Source: sms replies - Routiq
- Robyn answers SMS replies. Your team can read the conversation and step in.
Getting the booking
- Peptalkr
- Messages can include a booking link for the patient to follow.
Source: sms replies - Routiq
- Robyn offers available times and can book directly into your connected Cliniko diary.
Seeing who booked back
- Peptalkr
- Email engagement reports; its guide uses GA4 for bookings from tracked links.
Source: booking measurement - Routiq
- See replies and bookings after outreach in the Message Log, including bookings found in the diary.
Newsletters and email campaigns
- Peptalkr
- Email templates, a drag-and-drop editor, audiences and scheduled campaigns.
Source: email campaigns - Routiq
- SMS campaigns. A newsletter editor and email marketing journeys are not included.
Patient forms and feedback
- Peptalkr
- Intake forms that sync to Cliniko, plus feedback forms and NPS ratings.
Source: intake and feedback forms - Routiq
- Keep using your existing forms. Routiq does not replace an intake or feedback-form system.
Booking reports show what happened after outreach. They do not prove that every booking was caused by a message. Direct booking here refers to Cliniko; other integrations vary.
Two ways of pricing.
Peptalkr prices by email subscribers. Routiq prices by clinic location.
Peptalkr
From A$25 / month
The Solo plan includes 500 opted-in email subscribers and 2,000 email sends. Published standard plans go up to A$555, with custom enterprise pricing.
SMS costs A$0.10 per credit separately. Longer messages use more credits. Prices exclude GST.
Routiq
A$199 / month
Per location, or A$159 a month billed annually. Includes Robyn's patient conversations, re-engagement and SMS campaigns.
Texts cost A$0.10 per SMS segment separately. The trial includes 100 messages.
Peptalkr has a lower starting subscription price. Compare the features you need and total message usage. A conversation can use several SMS segments. Prices are in AUD; check each provider's current terms and applicable taxes.
Before you switch.
Can Routiq replace Peptalkr?
For SMS reactivation and patient booking conversations, Routiq is an alternative. If you also rely on Peptalkr for newsletters, email journeys or forms, you will need to keep those workflows or arrange a replacement. We can walk through what you use during a demo.
Can I use both with Cliniko?
You can keep separate workflows, such as Peptalkr for newsletters and forms and Routiq for SMS reactivation. Pause overlapping recalls before enabling a new sequence so patients do not receive the same follow-up from both. The products do not coordinate their send schedules with each other.
Do I need to approve every Routiq message?
You can review messages before they go out or enable automatic sending. Your team can step into conversations, and Robyn hands over when she needs help.
Does a booking after a message prove the message caused it?
No. Routiq shows bookings recorded after outreach, including diary bookings within its 7-day attribution window and staff-confirmed bookings. This helps you follow outcomes, but it does not establish that every booking was caused by a message or would otherwise have been lost.
Does direct booking work with every Routiq integration?
This comparison focuses on Cliniko, where Robyn can book directly. Capabilities vary by practice system. Timely and Acuity connections read client and calendar information and use booking links; they do not write bookings into those systems. Check your integration page before choosing.
How we compared them.
Written by Routiq. Peptalkr features are based on its published help articles, checked on 27 October 2026. Some articles were last updated earlier. This is a feature comparison, not a timed usability test or a claim that one product performs better for every clinic.
See Robyn work with your clinic.
Bring your current recall setup to a demo. We'll show you what Routiq can take over and what you would still need.
7-day trial. Card required, charged on day 8. Cancel before then to avoid the subscription charge.