Robyn for Timely.
Upload your Timely client list once and add each practitioner's calendar link. Robyn texts the clients who are due back, answers their replies and leaves anyone already booked alone.
What Robyn reads.
Timely stays the source of truth. Robyn reads your client list and calendars. She doesn't write bookings into Timely.
Imports
Upload your Timely client list once. New clients booked in Timely are added for you after that.
Reads
Robyn reads each practitioner's calendar every 15 minutes. Anyone booked in doesn't get a text.
Follows up
She texts the clients who are due back and answers their replies. Clients marked No under Allow SMS marketing aren't sent marketing texts.
Hands over
When a client wants to book, she passes the conversation to your team and you get an alert. A booking within 14 days of her text counts as booked back.
Routiq works from your Timely client export and each practitioner's calendar link. There's nothing to install in Timely.
How to connect Timely.
About 10 minutes, start to finish.
- Sign in to Routiq by SMS
- Export your client list from Timely
- Import it into Routiq
- Copy a practitioner's calendar link
- Paste it into Routiq
Robyn reads it before it goes out.
Every follow-up Robyn writes gets a second pass. She checks the wording against AHPRA advertising guidance. If a line may sit outside the guidance, she says so in plain English and suggests calmer wording. You make the final call.
Sequences stop on reply
The moment a patient replies or books, their sequence stops. Nobody gets chased after they have answered.
One thread per patient
Each patient has one active conversation, whichever channel they use. No double-ups, no crossed wires.
Questions about Timely.
Does Routiq work with Timely?
Yes. Upload your Timely client list once and add each practitioner's calendar link. Robyn reads the calendars every 15 minutes, texts the clients who are due back and leaves anyone already booked alone.
Can Robyn book appointments into Timely?
No. Robyn reads Timely but can't write bookings into it. When a client wants to book, she passes the conversation to your team and you get an alert. If you add your Timely booking link in Routiq, her texts can include it, so clients can book themselves.
Why does each practitioner need their own link?
Timely gives each staff member their own calendar link. Add one for every practitioner whose clients Robyn should follow up.
Will Robyn text clients who don't want marketing?
No. Clients marked No under Allow SMS marketing in Timely aren't sent marketing texts. Anyone who replies STOP is never texted by Robyn again.
How do we see what Robyn brings in?
A booking made within 14 days of Robyn's text counts as booked back. You see it in Routiq.
How long does the Timely setup take?
About ten minutes: one export, one import, and a link for each practitioner. There are no setup fees, and the 7-day free trial lets your team watch Robyn work before committing.
Also connects with Cliniko, PracSuite and Acuity. See all integrations.
See Robyn work with your Timely diary.
No setup fees and a 7-day free trial. Your card is taken up front and charged on day 8, so you can cancel any time before then.