Patient reactivation software for clinics.
Bring patients back with a friendly check-in. Robyn sends personal texts, handles replies and helps patients book, so your team spends less time following up one by one.
From past patient to a new booking.
Describe who to contact
Tell Robyn who you want to reach, such as clients who have not visited in six months. Routiq builds the audience from your connected or imported patient records. Review it and leave out anyone you do not want contacted.
Send a personal check-in
Robyn writes a message for each patient in your clinic's tone. Review the drafts or enable automatic sending, and choose when messages go out.
Handle the replies
Patients reply to the text. Robyn answers booking questions and offers available times or your booking link, depending on your connection. Your team can step in when needed.
Work with the diary you already use.
The connection determines what Robyn can read and book. Cliniko and PracSuite support direct booking; Timely and Acuity use booking links. Other systems can start with a client export.
No more building SMS lists.
Describe your audience using details such as the last visit, service or practitioner. Check the people selected, review the messages and set a manageable daily pace. Your clinic can adjust the wording and timing as replies come in.
Read our guide to checking in with lapsed patients, or compare Routiq with Peptalkr if you are reviewing your current recall setup.
Questions about patient reactivation.
What is patient reactivation?
It means checking in with past patients who have not rebooked. A friendly invitation lets them decide whether they want an appointment. Your clinic chooses the audience and timing; the message does not need to say that someone requires treatment.
Can Robyn book appointments for returning patients?
With Cliniko and PracSuite, Robyn can offer available appointments and book directly into the connected diary. Timely and Acuity use client exports and calendar links; patients complete their booking through your booking link. Check the integration page for your system's exact capabilities.
Can I check messages before they go out?
Yes. You can review the audience and approve individual messages, or enable automatic sending. You can pause outreach, exclude a patient and take over a conversation. Patients can opt out of marketing messages.
How do I see what happened after a campaign?
The Message Log shows messages, replies and bookings recorded after outreach. Booking value is an estimate based on appointment prices, not proof of collected revenue. A booking after a message does not prove that the message caused it.
How much does Routiq cost?
Your subscription and message-credit options are on the pricing page. Longer texts can use more than one SMS segment, and a conversation can include several messages. Compare the subscription and the messages you expect to send when working out your total.
See pricing and message credits or read how Routiq handles data.
See the follow-up work Robyn can handle.
Bring your current recall process to a demo. We will show you how patients are selected, how replies are handled and what your team controls.