How to connect Acuity to Routiq.
Connect Acuity to Routiq in two steps. Upload your client list once, then add your Acuity calendar link. Here is the full setup.
Before you start.
About 10 minutes, start to finish. You'll need:
- An Acuity login that can open Clients and Sync with Other Calendars. Any Acuity plan works.
- A Routiq account. If you do not have one yet, start the 7-day free trial: nothing to pay for 7 days, card up front and charged on day 8, cancel any time before then.
Connect Acuity in 5 steps.
Sign in to Routiq by SMS
On your computer or phone, go to robyn.routiq.ai/sign-in/mobile and enter your mobile number. We'll text you a 6-digit code, no password needed. New to Routiq? Start your free trial at robyn.routiq.ai/sign-up instead.
Export your client list from Acuity
In Acuity, click Clients, then Import/Export, then Export client list. Choose All clients and click Export clients. The file is a CSV and is usually in Downloads.
Import it into Routiq
In Routiq, open Integrations then Acuity. Under Import your client list, choose the file you just saved. Check the first client looks right, then press Import. Routiq tells you when your client list is imported.
Copy your Acuity calendar link
In Acuity, click Sync with Other Calendars, then 1-way Calendar Sync. Copy the link under “Link to subscribe manually or do one time export”.
One link covers every calendar in your Acuity account, so you only do this once.
Paste it into Routiq
Back in Routiq, under Add your calendar link, paste the link. It shows a tick once Robyn can read it.
Robyn checks the link every 15 minutes, so she knows who's booked and never texts them to rebook. If the person who copied the link changes their Acuity password, Acuity switches the link off, so copy a fresh one.
Once you're connected.
Robyn gets to work, and Acuity stays the source of truth.
- Robyn works out who is due back and writes their texts. Approve them from your phone, or switch on automatic sending.
- She answers replies and leaves anyone already booked alone. When a client wants to book, she passes them to your team with an alert.
- Robyn checks every outbound message against AHPRA advertising guidance before it leaves. You make the final call.
See Robyn work with your Acuity diary.
No setup fees and a 7-day free trial. Back to the Acuity overview.