Routiq vs BookedSolid.
What BookedSolid says it does: An AI receptionist for private healthcare clinics that answers phone, SMS, WhatsApp, email and web chat, and handles bookings, rescheduling, reminders and payment links. Routiq pairs Robyn, who answers every channel and re-engages lapsed patients, with Abby, who checks the wording against published AHPRA advertising guidance first. Here is the honest comparison.
| Routiq | BookedSolid | |
|---|---|---|
| Built for | Australia | UK, Australia, NZ |
| Practice systems | Cliniko, Nookal, PracSuite | Cliniko, Nookal, PracSuite, and more (they list six systems) |
| Channels | Phone, SMS, WhatsApp, Web chat | Phone, SMS, WhatsApp, Email, Web chat |
| Patient re-engagement | Yes. Robyn works the rebooking report and writes follow-ups | Partially, see below |
| AHPRA-aware checking | Yes. Abby checks messaging against published AHPRA advertising guidance | No public equivalent |
| Pricing | AUD $199 per location per month, or $159 billed annually. No setup fees. 7-day free trial. | Publicly listed from £99 per month per 4 practitioners (their site, last checked August 2026). |
What BookedSolid does well
- ✓ One of the widest channel ranges in the category. Email and web chat included
- ✓ Broad practice-system coverage across UK and AU platforms
- ✓ They ship fast. Their feature page moves month to month
Choose BookedSolid if
- You are a UK clinic first. BookedSolid is UK-born and their support hours follow.
- You want email and web chat handled inside the same tool today.
- You run a practice system Routiq does not connect to yet.
Choose Routiq if
- You want re-engagement, not just reception. Robyn works the rebooking report and writes the follow-ups, so the diary fills from patients you already have..
- Your messaging touches AHPRA territory. Abby checks each follow-up and your marketing against published AHPRA advertising guidance before it goes out. No other tool on this list does that..
- You want one bill for reception, re-engagement and checking. $199 per location per month, no setup fees, live in a day..
The verdict
BookedSolid is the strongest all-channel receptionist in this list. If the job is answering everything, everywhere, they do that well.
The difference is what happens after the phone stops ringing. Routiq treats reception as the front half of a re-engagement engine: the rebooking report gets worked, lapsed patients get personal follow-ups, and Abby checks the wording against AHPRA guidance before it sends. If your growth problem is the patients you already have, that second half is the product.
Common questions
Does BookedSolid work with Cliniko?
Yes. Both BookedSolid and Routiq are Cliniko Connected Apps. The difference is in what they do beyond reception.
Is Routiq or BookedSolid cheaper?
They price differently. BookedSolid lists from £99 per month per 4 practitioners. Routiq is AUD $199 per location per month with no setup fees. For most AU clinics the totals land close; compare on what the tool does, not the sticker.
This comparison uses public information: BookedSolid's own website and the Cliniko Connected Apps directory, last checked 8 August 2026. Spotted something out of date? Email daniel.welsh@routiq.ai and we will fix it. Their site: bookedsolid.co.uk
See Robyn work your rebooking report.
7-day free trial. No setup fees. Live in a day on Cliniko, Nookal or PracSuite.
Also compared: 2care.ai · Grounded Scribe · all comparisons