How does patient reactivation work?

Routiq connects to your practice management software (like Cliniko) and automatically identifies patients who haven't booked in a specified period. It then generates personalised AI messages and sends them via SMS, WhatsApp, or email to encourage rebooking.

What is the average patient reactivation rate?

Allied Health practices using Routiq typically see 10-20% of contacted inactive patients rebook appointments, with some practices seeing even higher rates depending on their patient base and messaging strategy.

How much does patient reactivation cost?

Routiq offers three plans: Starter at $149/month for solo practitioners, Growth at $249/month for growing practices, and Scale at $499/month for multi-location practices. All plans include a 14-day free trial with no credit card required.

800+ patients reactivated!

Reactivate your Inactive Patients

Turn your dormant patient database into bookings

Start Free Trial Book a Demo

Only pay when patients book

Routiq's impact to date

$200,000+

in Bookings Managed

15,000+

Messages Handled

1,600+

Automated Bookings

2,500+

Hours Saved

Science-Backed Reactivation

Behavioural Science Meets 24/7 AI

Every message uses nudge theory, loss aversion, and commitment bias to drive action. Our AI booking agent handles replies instantly - day and night.

Segment

AI analyzes your patient data to identify reactivation opportunities

Activate

Automated, personalised messages based on treatment history

Convert

Frictionless booking converts interest into appointments

Auto

Smart Segmentation

AI identifies which patients are most likely to book based on their history and behavior patterns

AI-Powered

Personalised Messaging

Each message is crafted specifically for the individual patient's needs and preferences

Instant

Instant Handoff

Interested patients are smoothly transferred to your booking system without friction

Real-time

Performance Tracking

Real-time analytics show exactly how many patients are being reactivated and revenue generated

Reactivate Patients

Proof, Not Promises

Real Numbers From a Real Practice

Surf Rehab Physiotherapy went from chasing patients manually to fully automated re-engagement - in under a week.

The Results Speak for Themselves

Since going live with Routiq

+$62,000

in Bookings Managed

+7,000

Messages Handled

+500

Automated Bookings

+1,000

Hours Saved

Get Started Today

Book A Call

Join other practices reactivating patients with Routiq.

The Hidden Opportunity

Your Patient Database Is Your Biggest
Untapped Revenue Source

Most clinics have thousands of dormant patients who trust them but simply need a gentle reminder to return

The average clinic has thousands of patient contacts sitting dormant in their PMS. These are people who've visited before, trust your clinic, but haven't booked in months or years.

5,000+

patient contacts
sitting unused

$100,000+

in lost revenue
annually

cheaper to reactivate
vs. acquire new patients

50%+

response rate
when done right

Start Free Trial

Don't Take Our Word For It

Hear It From Practices Like Yours

Allied health clinics that stopped losing patients and started recovering revenue - on autopilot.

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

We opened a second location and Routiq handles all the rebooking follow-ups across both sites. It just works in the background.
Natalie WardCo-Owner, Bloom Skin & Body

Patients who hadn't been in for over a year started booking again. People we'd completely written off were coming back for their treatment plans.
Jessica LiuOwner, Bare Aesthetics Studio

We had so many lapsed patients just sitting in Cliniko. Routiq reached out to all of them and people started rebooking before we even checked the dashboard.
Sophie TranClinic Director, Lumiere Aesthetics

Our Anti-Wrinkle patients used to just drift away after their first session. Now they get a perfectly timed nudge and most of them come back without us lifting a finger.
Rachel NguyenOwner, The Skin Room

I was spending my Monday mornings pulling lists and writing follow-up texts. Routiq does it better than I ever did, and it runs while I sleep.
Emma HardingPractice Manager, Coastal Skin Clinic

The messages don't sound like marketing. They sound like us. Patients reply thinking it's their actual practitioner reaching out. That's the difference.
Dr. Liam ChenMedical Director, Vive Cosmetic Medicine

Every Week You Wait, Patients Book Elsewhere.

Your inactive patients aren't waiting for you. They're finding other providers, or worse - giving up on treatment entirely.

Routiq goes live in 5 minutes. No contracts, no risk. Just patients coming back.

Start Free Trial Book a Demo

Free 14-day trial. No credit card required. Cancel anytime.

Got Questions?

Everything you need to know before getting started. Still unsure? Talk to us directly.

Reactivate your Inactive Patients