Software Adoption
Practice management system usage rates and platform preferences across allied health.
2,419
allied health practitioners surveyed on digital product use (largest national survey)
Covered 36 allied health professions. Found low awareness and use of key digital products like My Health Record.
7.73%
global market share held by Cliniko in medical practice management software
Cliniko is used by 65,000+ health professionals. 78% of customers are small practices (<50 employees).
55%
of practice management system market revenue from cloud-based solutions
International data. Cloud-based segment is the fastest-growing delivery model.
$2M+
ADHA funding for allied health software vendors to connect to My Health Record
16 software vendors participating, with connected products expected by June 2026.
Top Practice Management Platforms for Australian Allied Health
| Platform | Focus | Key Feature |
|---|---|---|
| Cliniko | Allied health (physio, osteo, podiatry) | 65,000+ users globally |
| Nookal | Allied health (multi-discipline) | Strong Medicare integration |
| Power Diary | Allied health & mental health | Telehealth built-in; SMS/email reminders |
| Halaxy | Allied health (free tier available) | Free core product; Medicare/DVA/NDIS billing |
| CorePlus | Allied health & NDIS providers | NDIS plan management and bulk invoicing |
Telehealth
Telehealth adoption, usage patterns, and post-COVID trends in allied health.
12%
of all MBS telehealth services delivered by allied health professionals
Australian MBS data for 2022-23. Allied health is a smaller but growing share of total telehealth.
75%
of allied health telehealth consultations delivered via video (vs phone)
Allied health uses video at a significantly higher rate than GPs.
78%
of patients would like to be offered telehealth for future allied health care
Australian hospital study. 96% rated organisation of telehealth consults as good or very good.
83%
of Australians likely to use telehealth services in the future
Patients prefer telehealth for results, repeat prescriptions, referrals, and follow-ups.
Automation
Automated reminders, online booking, and digital workflow adoption in healthcare practices.
88%
of healthcare organisations use automated appointment reminders
International data. Widespread adoption across healthcare sectors.
38%
reduction in no-shows from text message appointment reminders
International study. Some implementations report reductions of up to 50%.
67%
increase in appointment attendance when providers use SMS
International data. SMS has the highest engagement rate of any patient communication channel.
51%
of patients prefer to check in via mobile or kiosk rather than in-person
Australian data. 77% of 18-29 year-olds prefer digital check-in.
Patient Expectations
Patient preferences for digital communication, online booking, and self-service access.
60%
of Australians prefer to book specialist appointments online over phone
Australian data. Rises to 77% for 18-29 year-olds.
80%
of patients prefer digital channels to communicate with healthcare providers
International data. 44% would choose digital most of the time.
73%
of patient healthcare decisions influenced by online reviews
International data. 83% of patients will not consider providers rated below 4 stars.
77%
of 18-29 year-olds prefer to book healthcare appointments online
Australian data. Drops to 28% for over-60s, highlighting a generational digital divide.
Sources
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