Proof, Not Promises
Real practices recovering real revenue. See the numbers behind Routiq's patient re-engagement.
Allied Health
SurfRehab Physiotherapy
Booking Increase
Hours Saved Weekly
Patient Support
The
Challenge
SurfRehab was losing bookings after-hours and their staff were bogged down with repetitive admin. They needed to capture every lead and automate routine tasks without burning out their team.
Our
Solution
We onboarded SurfRehab onto the Routiq platform, configuring our Capture and Nurture solutions to:
Capture leads 24/7 from phone, text, and web
Automatically book patients into their existing calendar
Nurture patient relationships with automated reminders
Instantly answer common questions to free up staff
Streamline intake by collecting patient data automatically
Key
Results
The implementation delivered significant improvements:
30% increase in bookings from after-hours capture
40+ admin hours saved weekly through automation
100% of inquiries received an immediate response
Freed up staff to focus on high-value, in-person care
Improved patient satisfaction with 24/7 availability
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Health & Wellness
Puppy Yoga
Occupancy Rate
Hours Saved/Month
Scaling to a 2nd Location
The
Challenge
Puppy Yoga's unique classes were always full, but managing bookings manually was a huge time sink. They couldn't even think about expanding until they solved this operational headache.
Our
Solution
Routiq's Capture and Nurture features were configured to handle their entire booking lifecycle:
Automated booking and waitlist management
Sent automated confirmations and reminders
Handled all client questions about classes and availability
Key
Results
The results gave them the capacity to grow:
Maintained 100% occupancy with a waitlist
Saved over 40 hours of admin work per month
Successfully launched a second studio location
"We're capturing bookings we never knew we were missing. Our team can focus on patient care instead of admin work."
Alister Cran
Practice Owner, SurfRehab Physio
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