Waiting List Management

Manual waiting list management results in unfilled appointments whilst patients wait longer than necessary. This automation optimizes slot utilization and reduces wait times.

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Waiting List Management Workflow - From wasted opportunities to revenue optimization

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The Evolution Journey

Fill cancellations fast. Maximise clinic efficiency.

Stage 1: Manual Slot Management

Cancellations create gaps that remain unfilled
Manual calling of waiting list patients time-consuming
No systematic prioritization of waiting patients
Lost revenue from empty appointment slots
Patients waiting longer than necessary for care

Stage 2: Automated Waitlist Optimization

Instant notifications to waiting list when slots open
Automated prioritization based on urgency and wait time
SMS and email alerts with easy booking confirmation
Integration with online booking for self-scheduling
Real-time waitlist status updates for patients

Stage 3: Predictive Capacity Management

AI predicts optimal waitlist sizes based on historical patterns
Smart matching of patients to appropriate appointment types
Dynamic pricing for premium same-day availability
Automated patient flow optimization across multiple practitioners
Predictive analytics for capacity planning and staffing

Key Benefits

Significantly reduced appointment gaps and lost revenue
Faster access to care for patients through efficient filling
Better capacity utilization across all practitioners
Improved patient satisfaction through reduced wait times

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