Retention Sequences

Lapsed patients represent lost lifetime value whilst their conditions may worsen without continued care. This automation maintains relationships and encourages return visits.

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Retention Sequences Workflow - From lost connections to intelligent relationship management

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The Evolution Journey

Check in on lapsed patients. Win back visits.

Stage 1: Lost Patient Connections

Patients disappear after treatment with no follow-up
No system to track or re-engage lapsed patients
Conditions worsen without continued preventive care
Lost opportunities for ongoing relationship building
Reduced lifetime patient value

Stage 2: Systematic Re-engagement Campaigns

Automated check-in sequences for lapsed patients
Educational content about ongoing care benefits
Seasonal reminders for maintenance appointments
Special offers to encourage return visits
Surveys to understand reasons for lapsing

Stage 3: Intelligent Relationship Management

AI predicts optimal timing for re-engagement based on condition
Personalized content based on previous treatment history
Predictive modeling to identify patients likely to lapse
Proactive interventions before patients fully disengage
Lifecycle value optimization through strategic touchpoints

Key Benefits

Increased patient lifetime value through retention
Better long-term health outcomes for patients
Steady revenue from maintenance and preventive care
Stronger patient relationships and referral generation

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