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Automated Review Requests

Manual review requests are inconsistent whilst timing is crucial for positive responses. This automation identifies satisfied patients and requests reviews at optimal moments.

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Automated Review Requests Workflow - From sporadic feedback to systematic reputation management

Category

marketing-admin

Complexity

intermediate

Type

workflow

The Evolution Journey

Find happy patients; ask at the right time. Grow reviews.

Stage 1: No Systematic Review Collection

  • Sporadic requests for reviews from random patients
  • No timing strategy for optimal response rates
  • Missing opportunities with highly satisfied patients
  • Manual follow-up consuming practitioner time
  • Inconsistent online reputation management

Stage 2: Structured Review Campaigns

  • Automated requests sent after positive treatment outcomes
  • Email and SMS campaigns with direct review links
  • Patient satisfaction scoring to target happy patients
  • Multiple platform integration (Google, Facebook, healthcare sites)
  • Follow-up sequences for non-responders

Stage 3: Intelligent Reputation Management

  • AI analyzes patient sentiment and treatment success for targeting
  • Optimal timing prediction based on patient journey and outcomes
  • Personalized review requests mentioning specific treatments
  • Automated response management for all reviews
  • Competitive analysis and reputation benchmarking

Key Benefits

  • Significant increase in positive online reviews
  • Better local search rankings and visibility
  • Improved patient acquisition through social proof
  • Enhanced online reputation management