An AI receptionist for clinics that run on Timely

Timely clinics skew toward cosmetic, skin and beauty — exactly the market where new enquiries are hardest-won and answered-fast wins the booking. When every competitor is fighting for the same client, the clinic that responds in thirty seconds beats the one that calls back at 6pm. That's a texting problem more than a phone problem, which is why text-first isn't a consolation prize here.

She answers SMS, WhatsApp and web enquiries instantly, around the clock; handles the routine questions (prices, parking, what to expect); collects what your team needs to make the booking; chases due and lapsed clients from your recall list; and confirms appointments once your team enters them in Timely. Every conversation lands in one inbox with full history.

What she doesn't do on Timely — yet — is write bookings directly into your calendar. We'd rather tell you that on this page than have you discover it in week two.

If you offer injectables, your outbound messages carry extra rules: prescription-only medicines can't be advertised to the public — including, since the TGA's 2024 position, generic workarounds like 'anti-wrinkle injections' — and AHPRA's September 2025 cosmetic guidelines ban influencer testimonials and tighten before-and-after content. Recall messages that promote bookings are advertising too. Robyn's wording is built inside those rules, and you can check any draft yourself with Abby — free. Full guide: the rules for cosmetic injectors.

Some clinics eventually migrate to Cliniko for the deeper automation; many never need to. Text-first covers the enquiry-response gap and the recall gap — which is most of the leaked revenue — without touching your PMS setup. If you're curious what full integration adds, see the Cliniko version.